Associate Director - Program Management (Insurance Domain) | Jaipur

Associate Director - Program Management (Insurance)

Location: Jaipur

Experience: 15-20 Years

About the Role

Happiest Minds is looking for a highly experienced Associate Director - Program Management with a strong background in the Insurance domain and proven expertise in managing large-scale .NET application development, modernization, and digital transformation programs. The ideal candidate will lead strategic customer engagements, oversee multiple programs, ensure delivery excellence, drive business outcomes, and manage cross-functional teams across global delivery environments.

This role requires a strong blend of program leadership, customer relationship management, financial governance, delivery management, and technology understanding to successfully execute complex enterprise initiatives.

Key Responsibilities

• Lead end-to-end delivery of multiple projects and programs for global customers.
• Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics.
• Drive project planning, effort estimation, budgeting, forecasting, and financial governance.
• Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives.
• Monitor program performance through KPIs, dashboards, periodic reviews, and governance meetings.
• Identify, assess, and mitigate program risks, dependencies, and issues across multiple workstreams.
• Build and manage strong customer relationships, serving as the primary escalation and engagement point.
• Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams to ensure seamless delivery.
• Drive workforce planning, resource allocation, utilization management, and talent development.
• Establish and maintain delivery excellence through process compliance, quality frameworks, and continuous improvement initiatives.
• Support pre-sales activities including solution reviews, effort estimation, proposal development, and Statement of Work (SOW) preparation.
• Present program updates to executive leadership, steering committees, and customer stakeholders.
• Ensure successful execution of transformation initiatives involving cloud adoption, application modernization, and enterprise platforms.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• 15+ years of overall IT experience with a minimum of 5+ years in Program Management roles.
• Proven track record in managing large-scale application development, modernization, digital transformation, or cloud programs.
• Hands-on experience managing Microsoft technology-based application development and support programs, particularly in .NET ecosystems.
• Strong Insurance domain expertise with experience delivering technology solutions across:Policy Administration
• Claims Management
• Underwriting
• Billing & Payments
• Distribution Channels
• Agent/Broker Portals
• Customer Digital Platforms
• Experience leading InsurTech transformation initiatives while partnering closely with business stakeholders and insurance customers.
• Strong knowledge of Agile, Scrum, Waterfall, and Hybrid delivery models.
• Experience managing geographically distributed teams and global delivery engagements.
• Excellent stakeholder management, customer engagement, and vendor management capabilities.
• Strong financial acumen with experience managing budgets, revenue, profitability, and delivery margins.

Technical & Functional Skills

• Program & Portfolio Management
• Insurance Domain Expertise
• Large-Scale .NET Application Delivery
• Application Modernization & Digital Transformation
• Agile/Scrum Program Delivery
• Enterprise Application Management
• Cloud Transformation Programs
• Risk & Dependency Management
• Resource & Capacity Planning
• Financial Governance & P&L Management
• Client Relationship Management
• Contract, Commercial & SOW Management
• Executive Reporting & Governance
• Delivery Excellence & Quality Management