Associate Director- Operation

About Loadshare

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns. 

What sets us apart: 

• Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network. 
• Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability. 
• Dual-engine model: We not only operate India’s most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day — one of the few in India to enable asset cross-utilization across verticals. 
• Strong Tech: We are in a unique position to cross-utilize the delivery boys across different earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.
• Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands. 
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines. 

Founders/ Founding team: 

• Raghu Talluri (CEO) - Formerly at Myntra, McKinsey 
• Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi 
• Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco 

Job Responsibilities:

 Hyperlocal/Quick-Commerce Network Expansion: 

• Launch and scale the operations across cities from scratch including hub setup, staffing, and training. 
• Plan and execute city-level ramp-ups, pilot projects, and cost modeling exercises. 

Operational Excellence: 

• Ensure adherence to SLAs and quality metrics (GM/CM%, RTO, etc.). 
• Drive performance audits and implement SOPs to optimize cost-per-order and improve customer experience. 

Cost Strategy & Profitability: 

• Develop and own the P&L for assigned zones; implement cost-effective strategies in manpower, infra, and routing. 

• Partner with finance to ensure accurate reconciliation, cash management, and profitability at the micro-hub level. 

  Team Management & Grooming: 

• Hire, train, and groom delivery personnel and on-ground operation leads via structured OJT and performance tracking mechanisms. 
• Drive a high-performance culture through regular reviews, productivity benchmarks, and upskilling. 

Stakeholder Management: 

• Coordinate closely with client partners to align on daily ops, performance expectations, and escalation handling. 
• Support inter-city ops alignment, especially in expanding geographies. 

Experience: 3–8 years in hyperlocal/Quick-commerce logistics; must have led operations and 3P logistics in a leadership role. 

Industry Exposure: Hyperlocal delivery, ecommerce logistics, food/grocery delivery, or quick commerce. 

Skill Set: 

•  Strong command over ground operations and supply chain mechanics (Last Mile).
• Analytical mindset with a focus on cost vs. performance. 
• Excellent team handling, stakeholder engagement, and communication skills.