Associate Director- Facility Management

ANSR - A market leader to build, manage and run global teams

Dallas| Bengaluru | Hyderabad | Krakow | Abu Dhabi | Manila

About the Company:

ANSR partners with the world-s leading enterprises to design, build, manage, and operate Global Capability Centers (GCCs) that power global growth. As the market leader in GCC transformation, ANSR has established 200+ centers worldwide, hiring over 200,000 professionals, managing 12 million sq. ft. of enterprise workspace, and enabling $2.2B+ in cumulative investments. Our end-to-end solutions simplify global expansion y seamlessly integrating talent, HR, workspace, technology, and compliance across the world-s premier talent hubs. By combining deep operational expertise with technology-led innovation, we help enterprises scale with speed, precision, and confidence. At the heart of our ecosystem is 1Wrk, our AI-powered global work platform that unifies people, processes, and infrastructure into one cohesive operating model, empowering organizations to access world-class talent and drive sustainable, long-term success. Backed by Accenture, Accel Partners, and ServiceNow, ANSR blends technological innovation with operational excellence to help enterprises build their global future.

Role Overview:

The Associate Director - Workspace Operations will be responsible for leading end-to-end soft services delivery, FB programs, workplace experience, and client operations across multiple sites in Bangalore. The role requires strong operational governance, stakeholder management, and a hands-on approach to service delivery. While the primary focus is on Soft Services, the role will also oversee MEP and compliance functions in close partnership with internal technical teams and vendors to ensure a safe and compliant workplace environment.

Key Responsibilities:

Soft Services Workplace Experience:

• Lead delivery and governance of integrated soft services including housekeeping, security, landscaping, pantry, transport coordination, helpdesk and mailroom.
• Oversee FB operations, cafeteria vendor management, menu planning, food safety compliance, hygiene and experience.
• Drive workplace experience initiatives - employee engagement events, hospitality programs, and community building activities.
• Conduct regular site walkthroughs, audits and quality checks to ensure adherence to SLAs and SOPs.
• Champion continuous improvement initiatives to elevate service levels and operational excellence.

Client Operations Governance

• Act as primary operations lead for assigned clients, ensuring high-quality service delivery and strong relationship management.
• Ensure alignment with client-specific requirements including security, access management, audit readiness and business continuity standards.
• Drive proactive communication, escalation governance and stakeholder alignment.
• Support onboarding of new clients/sites, ensuring operational readiness and seamless transition.

MEP Oversight Compliance (Good to Have):

• Partner with internal technical and vendor teams to oversee uptime and preventive maintenance of MEP infrastructure.
• Ensure statutory compliance for workplace operations in coordination with engineering teams (e.g., fire safety, CEIG, electrical safety).
• Review energy and sustainability performance dashboards periodically.

Strategic Financial Stewardship:

• Track site-level budgets, vendor costs, and operational spends, driving cost optimization.
• Ensure vendor SLAs and KPIs are met with periodic performance reviews.
• Contribute to operational strategies, risk management frameworks, and business continuity planning.
• Preferred Skills Qualifications:
• Bachelor-s degree / Diploma in Hospitality, Facilities, Engineering or related field.
• 15+ years of experience in workplace / facilities operations with exposure to multi-client environments.
• Strong expertise in Soft Services, FB operations, audits, compliance, and service governance.
• Good understanding of MEP systems and statutory compliance (oversight level).
• Proven stakeholder management skills with experience in working with CXO/leadership teams.
• Preferred background: IPCs, large corporate campuses, shared services or tech workplaces.
• Strong analytical, vendor management and communication skills.

Strategic Context:

• This role will own day-to-day operations across a portfolio of multiple client sites
• Strengthens leadership bandwidth and ensures higher operational responsiveness, SLA adherence, and audit readiness.Acts as a single point of accountability for client workplace experience and service excellence.