{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Director - Delivery","description":"Roles and Responsibility

Lead and manage the delivery team for successful project execution.
Develop and implement effective delivery strategies to meet business objectives.
Collaborate with cross-functional teams to identify and mitigate risks.
Analyze and resolve complex technical issues to ensure high-quality service delivery.
Mentor and guide junior team members to enhance their skills and knowledge.
Monitor and report on key performance indicators to measure delivery effectiveness.

Job Requirements

Proven experience in managing large-scale projects and teams.
Strong understanding of CRM/ IT Enabled Services/BPO operations and processes.
Excellent leadership and communication skills to motivate and inspire team members.
Ability to analyze complex data and make informed decisions to drive business growth.
Experience with change management and process improvement initiatives.
Strong problem-solving skills to resolve complex technical issues.

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