Associate Director, Commercial AI - IM Build

Job Description

Associate Director — Integrated Measurement Build, Digital Human Health Job Description This role sits within the Commercial AI vertical of Digital Human Health (DHH), which is responsible for building and scaling Integrated Measurement Product – CSO-PromoFit, Data Visualization GAIN and Field Reporting - GATOR and other evolving capabilities across cross-functional teams and divisions. The team operates as an embedded strategic partner to the commercial organization,

contributing to solution development and supporting cross-functional stakeholders in delivering analytics capabilities. It supports demand intake and helps translate business priorities into measurement product capabilities Role Overview As the

Associate Director – Commercial AI – Integrated Measurement Build , this role is responsible for supporting the build, enhancement, and deployment of measurement product capabilities such as PromoFit, GAIN, and GATOR within Commercial functions. The role blends strong commercial analytics leadership with AI/GenAI technical acumen to define business problems, develop value cases, align stakeholders, and drive end-to-end product build and adoption. It requires close partnership with Product Owners, Data Science, Engineering, IT, and Risk & Control teams to ensure seamless execution. The primary mandate of this role is to support value tracking and contribute to defined success metrics, enabling consistent delivery and deployment.

In addition, the Associate Director will

• Partner with Integrated Measurement leadership and cross-functional teams to build, govern and scale PromoFit, GAIN, GATOR
• Drive strong product governance and disciplined delivery operations
• Ensure rigorous adherence to the product development lifecycle
• Enable standardized, high-quality, and compliant feature delivery
• Foster innovation and operational excellence across globally distributed teams This role serves as a trusted partner to Product, Engineering, Analytics, Design, and Business stakeholders, ensuring that platform enhancements and new capabilities are delivered with consistency, quality, compliance, and measurable business impact. Key Responsibilities
• Demand & Portfolio Management Lead demand intake, portfolio prioritization, and cross-functional evaluation of priorities, resources, and funding.
• Roadmap & Delivery Execution Drive feature roadmap, disciplined build execution, and adherence to stage gates from design to go-live.
• Governance & Standardization Enforce standardized artifacts, PDLC compliance, architecture alignment, and Product & Architecture Council governance.
• Operational Excellence Ensure delivery discipline, track milestones, manage risks, dependencies, escalations, and provide executive-level status updates.
• Adoption & Enablement Drive adoption readiness through training, communication, and enablement planning.
• Quality, Compliance & Sustainability Oversee SLAs, incident management, documentation, access controls, and ensure long-term maintainability.
• Continuous Improvement Run post-release reviews, RCA tracking, and embed continuous improvement cycles.

Functional and Technical Expertise

• Drive the design and implementation framework of commercial spend optimization and investment allocation frameworks, leveraging MMx, advanced causal inference methods, and optimization techniques where applicable.
• Enabling End to End Measurement capability from promotional channel marketing mix, content and campaign.
• Understanding of pharma dataset, and performance metrices, KPI and having business acumen
• Knowledge of Field Force and Incentive calculation metrics, dataset and process
• Having strong knowledge of pharma commercial analytics
• Ensure a strong, current understanding of the US healthcare ecosystem, including market access, reimbursement dynamics, and patient care pathways, and how these influence marketing performance and investment decisions.
• Work management Jira/Azure DevOps, Confluence/SharePoint, MS Teams
• Reporting/visibility Power BI, MicroStrategy, Web based platforms
• Governance & controls access management concepts, audit artifacts, SOPs
• Data/product fluency KPI frameworks, data model concepts, release & run operations
• Tools SQL, Python/R (preferred), Advanced Excel
• Platforms Snowflake, Databricks, AWS/GCP (preferred)
• Exposure to AI/GenAI-enabled analytics workflows Education Requirements Bachelor’s/Master’s degree in Engineering, Data/Analytics, Business, or related field Required Experience And Skills
• 8+ years of relevant experience across commercial analytics, product operations, governance, program/portfolio management, digital/data product delivery, or related roles.
• 4+ years leading teams and driving delivery across multiple stakeholders; proven ability to mentor and grow team capability.
• Familiarity with commercial data domains such as CRM, promotional, digital engagement, Sales, and related performance measurement.
• Experience with experimentation design, measurement approaches, and operationalizing performance measurement at scale.
• Prior experience assessing AI solution build and managing team and stakeholder delivery with strong governance.
• Exposure to operating model design for AI products (intake-to-scale, lifecycle governance, enablement playbooks).
• Demonstrated capability to establish reusable frameworks/SDKs, integration patterns, and scalable operating models for AI delivery.
• Excellent stakeholder communication skills, with the ability to explain trade-offs, risks, and outcomes clearly to technical and non-technical audiences. Required Skills Access Management, Azure Devops, Business Acumen, Commercial Analytics, Data Engineering, Data Visualization, Design Applications, Digital Healthcare, Operating Models, Operational Excellence, Performance Measurement, Portfolio Management, Product Governance, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Solutions Development, Stakeholder Communications, System Designs, System Integration, Testing Preferred Skills Current Employees apply HERE Current Contingent Workers apply HERE **Secondary

Language(s) Job Description**

#MSDHYDIT Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status Regular

Relocation Domestic

VISA Sponsorship No Travel Requirements 10%

Flexible Work Arrangements Hybrid

Shift Not Indicated

Valid Driving License No

Hazardous Material(s) NA

Job Posting End Date 07/31/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R406646