Associate Director, Business

The Associate Director - Business is responsible for driving strategic growth initiatives, overseeing key client relationships, and managing business performance to achieve organizational goals. The role involves leading cross-functional teams, identifying new business opportunities, optimizing operations, and ensuring profitability and customer satisfaction across business verticals.

• Develop and implement strategic business plans to achieve revenue and growth targets.
• Identify new market opportunities, partnerships, and business development initiatives.
• Manage end-to-end client relationships, ensuring high levels of customer satisfaction and retention.
• Lead and mentor business teams to deliver operational excellence and performance targets.
• Collaborate with senior leadership to align business goals with organizational vision.
• Analyze business performance, prepare reports, and present insights to management.
• Drive process improvements, cost optimization, and innovation in service delivery.
• Manage budgeting, forecasting, and resource planning activities.
• Ensure compliance with company policies, legal guidelines, and industry regulations.
• Represent the organization at key business forums, client meetings, and industry events.