Associate - Digital Product Operations

As part of the Global Merchant & Network Services (GMNS) organization, the GMNS Product team is at the center of American Express global acquiring strategy. The American Express Network enables over $1.7T in annual spend across more than 170 markets, and we are driving a multi-year transformation to modernize our acquiring capabilities and deliver innovative products and services for merchants and partners globally.

Within this transformation, Payment Designation and global acquiring models are a strategic priority, enabling partnerships with leading platforms such as Stripe and Adyen while preserving the unique value of the American Express network.

This is a dedicated Product Operations role supporting the strategic transition of Issues, Operational Risk Events (OREs), and audit management across Payment Designation and global acquiring. Working closely with and often reporting to a Manager, Product Operations, the Associate helps strengthen governance and accountability for operational risk activities, allowing product teams to remain focused on delivery and client enablement. This role is ideal for an early-career, detail-oriented individual who is highly motivated, organized, and eager to learn in a dynamic environment.

Key responsibilities

• Support the management of Operational Risk Events (OREs) and Issues by maintaining documentation, tracking corrective actions, and updating status against timelines

• Assist with impact assessments and data gathering to support root cause analysis across Product, Technology, Risk, and Compliance

• Help prepare materials and documentation for engagements with Control Management, Risk, Audit, and Compliance, including audit findings, exams, and RCSA

• Support production incident management by capturing documentation and following up on action items

• Perform quality checks on ORE and Issue documentation to ensure consistency and completeness

• Compile ORE and Issue reporting, build and refresh dashboards, and help surface trends and potential control gaps

• Maintain governance trackers, logs, and records that keep operational risk performance transparent to leadership

• Identify opportunities to streamline documentation and reporting workflows and reduce manual effort

• Contribute to product operations documentation and the upkeep of operating practices