Associate Delivery Manager

JOB DESCRIPTION


Role TitleLead/Senior Lead IT, SFDC DeliveryEmployee Interviewed Reports ToGB08CompanyBajaj Finance LimitedFunction/ DepartmentDMS Tech TransformationWritten ByVikram ThakurApproved By (Jobholder) Approved By (Immediate Superior)Vikram ThakurDate (written on)08-05-2026

1. JOB PURPOSE

(Summarize in one statement why the job exists; and how it contributes to the overall objective of the company)

• Handle new generation applications using cloud enabled technologies with help of new generation application development processes
• Interact with cross functional business teams to understand business needs and prioritize requirements

1. ORGANISATIONAL CHART

(First level reporting chart for the job)


Comments:

• Numerical figure represents the total number of incumbents in the role

1. PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

• Handle new generation applications using cloud enabled technologies with help of new generation application development processes
• Responsible for managing medium to large project management on Business transformation and re-engineering.
• Responsible for managing project management components like project initiation, planning, ROI estimation and execution.
• Strong technology adoption, project delivery and domain experience in Consumer business and Financial domain.
• Responsible for understanding the requirement and converting the same into relevant documents to ensure IT implementation and delivery for Collections Platform
• Will be responsible for working on Collections Platform.
• Ability to manage a team of Developers and Delivery & Support staff
• Work with internal IT teams to ensure delivery of the agreed solutions
• Test new builds for all scenarios & production outcomes
• Manage SFDC Delivery, Production Issue & support activities.
• Preparation of management MIS on various IT projects and deliveries.
• Responsible for management of operational issues and interface with IT delivery managers, business units and QA team for resolution.
• Provide an effective liaison between the business units and technology team

1. MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

• Managing delivery & support as it is an added responsibility
• Requirement from business is not detailed
• Fulfill the entire requirement within restricted timelines

1. DECISIONS

(Key decisions taken by job holder at his/her end)

• Decisions in solutions through technology, innovation
• Tackle production issues

1. INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work             

• Business Stakeholders
• Testing Team
• HRBP & TA SPOC
• Risk & Operations

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work             

• Agencies/ Vendors

1. DIMENSIONS

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions
(These should be quantifiable numerical amounts)
Internal Stakeholder Management Within SLA
Production Issues 0
No Financial Target


Other Dimensions
(Significant volume dimensions associated with the job)

• Total Team Size: 05 to 07
• Number of Direct Reports: 01 to 03
• Number of Indirect Reports: 01 to 03
• Number of Outsourced employees: 10 to 20
• Number of locations: NA
• Number of products: 01 to 10

1. SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications

• Min. Qualification required is Graduation
• Good negotiation and communication skill
• Require hands on experience on minimum one of Apex, NodeJS/Angular JS, Java, HTML5/CSS3, C/C++
• Experience of Integration of SFDC with other Applications (using AppExchange or Web services) and Hands on experience on Salesforce will be an added advantage.
• Preferred Salesforce certifications: Salesforce Certified administrator, Salesforce Certified Developer.
• Web Services development and experience with the Salesforce API (REST/SOAP/MetaData/Streaming, etc.)
• Understanding of the Salesforce product suite including Salesforce1, Data Cloud,Sales Cloud, Service Cloud, App Cloud, Communities and AppExchange / ISV solutions
• Need Experience in designing and implementing new Sales force objects workflow rules custom layouts and other standard Sales force customizations
• Salesforce DX & CI/CD implementation
• Data Cloud/Data 360 implementation experience

b) Work Experience

• Relevant work experience of 6 to 8 Years

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