Associate Delivery Manager || NIIT || Gurgaon || WFO

NIIT is hiring for Associate Delivery Manager / Operations Manager - IT Services for Gurgaon location. Candidate should be comfortable for WFO and flexible shifts.

Share your CV on [email removed]

Role Purpose:

The Operations Manager - IT Services is responsible for end-to-end management of enterprise IT operations, including core infrastructure, networks, cloud platforms, cybersecurity, business applications, and IT governance. The role ensures high availability, security, scalability, and cost-effective IT services aligned with business objectives across manufacturing, corporate, and regional sites.

Key Responsibilities:

IT Strategy & Governance • Define and execute IT operations strategy aligned with business growth, digital transformation, and scalability requirements. • Establish IT policies, standards, SOPs, and governance frameworks ensuring compliance with audit, security, and regulatory requirements. • Develop and manage IT roadmaps for infrastructure modernization, cloud adoption, and business continuity.

Infrastructure & Network Operations • Own and manage enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi-Fi, VPN, VoIP, and CCTV systems. • Lead greenfield and brownfield IT projects, office expansions, and technology refresh initiatives. • Ensure 24x7 availability, performance, and reliability of critical IT systems across locations.

Cloud, Collaboration & Applications • Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace). • Drive cloud migration initiatives and hybrid infrastructure models for flexibility and disaster recovery. • Support and integrate ERP and business systems (SAP B1 / S4 HANA, Dynamics Navision, HRMS).

Cybersecurity & Risk Management • Establish and enforce cybersecurity controls, including firewalls, endpoint security, MFA, monitoring, and backup strategies. • Ensure implementation of disaster recovery and business continuity plans. • Manage audits, vulnerability remediation, and incident response.

IT Operations & Service Delivery • Lead IT service management processes in line with ITIL practices, ensuring smooth L1 L3 support. • Define KPIs, SLAs, and performance metrics to improve service quality and end-user experience. • Drive automation and operational efficiencies to reduce downtime and support costs.

Share your CV to [email removed]