Associate Data Center Operations Analyst-Mainframe Operations

Role & responsibilities

Job Responsibility

• Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal - Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.

Mandatory Skills

• Minimum 3- 5 years of experience in Mainframe Operations.
• Candidates should possess strong knowledge on Mainframe Operations; Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities.
• Extensively worked on any of the Scheduling OPC/TWS tool for Production / Batch Monitoring.
• Strong knowledge in Console Operations and should worked in complex Sysplex environment.
• Able to provide 2nd Level support for System and online monitoring, batch ABEND & recovery and system restarts.
• Strong knowledge on MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
• Able to understand the JCL structure and do necessary changes per instructions from application programmer.
• Sound knowledge on all ITIL process, Problem/Incident/Change.
• Ready to work in 24x7 environments.

To operate effectively as an operations Technician:

• Check each system for outstanding messages and or batch abends on a regular basis.
• Scan batch output to find actual cause of failure.
• Push critical batch in order to meet SLA’s
• Able to understand and perform customers documented procedures.
• Able Identify task or issues that can be improvedand send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Run ClientBatch Schedules
• Triage for job errors and user situations
• Monitor Batch / Monitor Systems / Monitor alerts
• Start and Stop Subsystems (JES, IMS, DB2)
• Create and/or manage Incident & Request tickets
• Provide client reporting (Batch)
• Ad hoc job Scheduling
• Printing Support / Schedule restores / Project work
• Break-fix support / Application Startup/Shutdown

Soft Skills

• Excellent oral / written communication, interpersonal and time-management skills.
  • Ability to work in a flexible, team-oriented and constantly changing environment.
  • Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
  • Ability to support and help the senior team members in correction of production incidents.
  • Good technical writing and documentation skills and willingness to adequately document all work performed.

Shift Timing:

24*7 Support(Rotational Shifts)

Preferred candidate profile

Perks and benefits