Associate - Customer Support
Outscale Partners · Gurugram · onsite · Posted 34d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Operations Management
- Demonstrate sufficient product and service knowledge to address all inquiries accurately.
- Safeguard customer confidentiality, ensuring all sensitive information is used solely for official purposes.
- Connecting with relevant stakeholders for the issue resolution.
- Manage day-to-day support requests through email and ticketing platforms.
- Respond to customer queries within defined SLA timelines and ensure timely closure of requests.
- Investigate issues related to jobs, schedules, vendors, customers, accounts, platform data, etc.
- Coordinate with Development and internal stakeholders to follow up on technical issues and ensure clear ownership through resolution.
- Maintain accurate updates in ticket trackers, support tools, and internal systems.
- Identify recurring issues and escalate potential system/process gaps to the appropriate team.
- Communicate clearly with various teams/users while maintaining a professional tone.
- Ensure proper documentation of issues, actions taken, dependencies, and final resolutions.
- Should possess good email writing skills
- Strong communication skills with fluency in English
- Friendly and approachable attitude, with the ability to build rapport with customers.
- Proficiency in Excel, Google Sheets, PowerPoint, and basic computer skills.
- Quick learner, able to adapt to new tools and processes swiftly.
- Work US ET shift hours
- Hybrid work culture
- Bachelor's or Master's Degree.
- Basic computer knowledge with Excel and PowerPoint skills essential.
- Strong written and verbal communication
- Strong attention to detail
- Ability to investigate issues and identify root causes
- Strong ownership and accountability for assigned tasks
- Experience in Operations, Customer Support, SaaS Support,
- Exposure to GitHub tools is an advantage
Sourced from foundit
Skills
GitHub toolsPowerpointBasic Computer SkillsGoogle Sheetsexcel
About Outscale Partners
Outscale Partners
IT Services & Consulting
501
employees
2022
4 years old
5th Floor, Block A, Vatika Business Park, Sohna Road, Sector 49, Gurugram, Haryana, 122011
India
₹10.6L PA avg
Avg at Outscale Partners
About
At Outscale Partners (formerly known as AMH Services), we are more than just a Global Capability Center for the Argenbright Group—we are a people-first workplace where every employee is encouraged to grow, learn, and thrive. Based in Gurgaon, India, we support diverse functions such as HR, Finance, Technology, Sales & Marketing, Risk & Legal, and Operations, giving our teams opportunities to work on impactful projects that drive global success.What makes us unique is our culture—rooted in agility, empathy, customer centricity, integrity, and innovation. Employees here enjoy a hybrid work model, wellness initiatives, growth-oriented programs, and inclusive engagement activities that make work both meaningful and enjoyable.With the Group’s global presence and continuous acquisitions, our team is growing rapidly—offering endless opportunities to collaborate, innovate, and build a rewarding career.
Employee ratings
10 reviews
2.6/ 5
Culture
2.1
Career growth
1.9
Work-life
2.6
Employees rate it well for
Work-Life Balance30Compensation & Benefits28
Find them on