Associate Customer Support | VOICE & NON VOICE | Immediate Joining

Designation: Associate Customer Support

Roles and Responsibilities

• Handle customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Must work as a team and support whenever required.
• Must be comfortable with Email/Chat handling.
• Should be comfortable with inbound calls/Outbound Calls.
• Must have good verbal and written communication skills.

Key Deliverables (KRA Measure)

• Handle emails while maintaining the overall productivity for the day
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• 5 Days Working and 2 Days week-off(Rotational)
• Must have minimum 6 months experience in Customer Service.
• Complete 10 hours of staffed time on all rostered days

Candidate's Specifications & Qualification:

• Good customer service skills
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational shifts
• Candidate must be Graduate cleared (must have Cleared all 3 yrs/6 Sem)

Work Location : Mumbai

Contact Person : Preethi ([phone removed])