Associate Customer Support / Senior Associate Customer Support

We are hiring candidates for an International Voice Customer Support process in Bangalore. The role involves handling inbound customer interactions, resolving customer queries, reviewing account information and providing accurate and professional solutions.

Both freshers and experienced candidates with strong English communication and customer-handling skills are encouraged to apply.

Eligibility

• Undergraduates and Graduates can apply
• U1: Freshers to less than 24 months of experience
• U2: More than 24 months of experience
• Voice experience will be considered with 100% weightage
• Non-Voice / Backend / Chat / Email experience will carry 50% weightage
• Candidates must be comfortable working from the office in Electronic City, Bangalore

Required Skills

• Excellent English voice communication skills
• Strong customer-handling and interpersonal skills
• Good problem-solving and analytical abilities
• Basic computer proficiency
• Working knowledge of MS Office
• Minimum typing speed: 20 WPM
• Minimum typing accuracy: 80%
• Ability to handle difficult customer interactions professionally
• Good listening and comprehension skills

Key Responsibilities

• Handle inbound customer enquiries through voice support channels
• Use cloud-based tools to review customer accounts and information
• Research policies and provide appropriate solutions to customers
• Deliver timely, accurate and professional customer service
• Document customer interactions, contact topics and actions taken in the relevant tools
• Handle difficult or challenging customer interactions positively
• Escalate issues to the appropriate teams whenever required
• Maintain productivity, quality and process standards
• Follow defined customer service policies and procedures

Transportation

Two-way transportation will be provided as per the applicable company transport policy.

Interview Process

1. HR Screening
2. Typing Test
3. SVAR Assessment Minimum Score: 60
4. Operations Round
5. HR / Offer Discussion