Associate Customer Success Partner
Sterling Information Resources · Mumbai · onsite · Posted 26d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Relationship Management
- Act as the primary point of contact for assigned customers, both internally and externally, ensuring all communications and needs are addressed effectively.
- Proactively identify gaps within customer programs and recognize opportunities for improvement to better serve client needs.
- Clearly communicate the value proposition of FADV, demonstrating a thorough knowledge of pricing, procedures, and competitive advantages.
- Develop and propose pricing strategies, terms, and conditions for contract renewals, while ensuring all necessary approvals and signatures are obtained.
- Lead bi-weekly engagement calls with customers and provide thorough meeting recaps to ensure clear communication and follow-up.
- Actively resolve problems and pursue opportunities for product or service expansion, optimizing the overall customer experience.
- Collaborate with cross-functional teams to achieve customer objectives and deliver solutions tailored to client needs.
- Address customer concerns and questions promptly, escalating issues as necessary to ensure resolution.
- Take full ownership of resolving customer issues, ensuring satisfaction and closure.
- Offer alternative solutions to address customer concerns and maintain high service standards.
- Strive to meet or exceed customer satisfaction KPIs, continuously improving customer experience.
- Deliver comprehensive reports and presentations that showcase FADV products and services to clients.
- Maintain and document open issues logs and project plans to ensure transparency and accountability.
- Track, measure, and document achievements, risks, and opportunities for strategic alignment for each assigned account.
- Prepare and deliver quarterly business reviews (QBR) to provide updates and insights to customers.
- Ensure all data and forecast updates are completed accurately and on time.
- Manage customer contract events, ensuring all required documentation is properly completed.
- Prepare renewal proposals, perform necessary analysis, and secure required approvals for customer accounts.
- Maintain all necessary business records for each assigned customer, ensuring thorough documentation and compliance.
- Meet or exceed monthly, quarterly, and annual quotas, including targets related to retention, growth, and up/cross selling.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactionCross Sellingservice deliveryPricing Strategiescustomer successQbrcomplianceRelationship Management
About Sterling Information Resources
Sterling Information Resources
Analytics & KPO
102
employees
₹4.7L PA avg
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About
Sterling Information Resources (I) Pvt. Ltd., operating under First Advantage, is a global provider of background screening and verification services. The company specializes in employment checks, criminal record verification, and compliance-driven research to support hiring decisions. With advanced analytics and a strong presence across industries, Sterling delivers trusted insights that help organizations mitigate risk and ensure workforce integrity.
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