Associate Customer Success Manager

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at  www.digicert.com

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.

What you will do

Customer Onboarding & Adoption

Support new customers during their onboarding journey

Join or lead onboarding kick-off calls to understand customer goals and expectations

Walk customers through platform features, navigation and key workflows

Help customers understand how to use the platform for their specific needs

Encourage early usage and engagement across customer users

Customer Education & Training

Deliver walk-through sessions

Share training materials, guides and help resources

Answer “how do I” questions and explain product features in simple terms

Reinforce best practices and common use cases

Communication & Coordination

Act as a friendly, reliable point of contact during onboarding

Co-ordinate with Validation teams to ensure required validation steps are completed

Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational

Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

Keep customer notes and onboarding progress up to date in internal systems

Confirm when customers have completed onboarding and are ready for next steps

What you will have

2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector

Strong communication skills and confidence speaking with customers

Friendly, helpful, and professional attitude

Organized with good attention to detail

Comfortable learning new systems and explaining it to others

Interest in customer success, onboarding, or SaaS roles

Experience delivering training, demos, or presentations

Familiarity with CRM or customer success tools

Benefits

Competitive compensation and comprehensive health, dental, and vision coverage  

Retirement savings programs with company matching (401(k) or RRSP)  

Generous paid time off, including holidays, and vacation  

Paid parental leave and family support benefits  

Life and disability   coverage  

Flexible spending and health savings options (where applicable)  

Health and wellness support, including gym reimbursement and wellness programs  

Employee Assistance Program with  24/7 confidential support for employees and families  

Education assistance and professional development opportunities  

Access to LinkedIn Learning and continuous learning resources  

Employee referral bonus program and additional company perks and discounts  

Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

Business travel insurance and global employee support programs  

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

#LI-FP1 Compensation Transparency:   

The annualized base salary range for this position is outlined below.  

Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.  

This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.  

For more information regarding our comprehensive benefits, see the benefits section.  

Base Salary $50,000 — $65,000 USD