Associate Customer Success Manager - Retail

Roles and Responsibilities :

• Manage daily operations of the Customer Success team, ensuring seamless delivery of services to clients.
• Collaborate with cross-functional teams to identify and resolve complex issues related to demand planning, supply chain management, and production planning.
• Develop and maintain strong relationships with key stakeholders, including customers, internal teams, and external partners.
• Analyze data using SQL queries to optimize processes and improve overall efficiency.

Job Requirements :

• 6-9 years of experience in IT Services & Consulting industry.
• Strong understanding of configuring CRM systems (e.g., Salesforce) for optimal performance.
• Excellent customer support skills with ability to handle high-pressure situations effectively.
• Proficiency in rolling out new features or changes across multiple platforms without disrupting existing workflows.