Associate Customer Service

You drive the following tasks:

• Maintain a thorough knowledge of the businesses products, businesses, applications, and service offerings
• Promote company's reputation, by providing excellent customer service & improving customer connection through analyzing customer needs - gathering market intelligence - collaborating with internal teams and finding required solution.
• Manage client requests via emails in timely and effective manner through excellent oral and written communication.
• Ensure proper documentation, in accordance with the performance and service standards
• Manage complex workload with good judgment and prioritization skills is important.
• Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement

Required qualifications
• Bachelors degree : chemical background will be a plus.
• Proficiency in English additional EU language is a plus
• Minimum 2+ years experience in customer facing roles through phone and emails.
• Experience in Microsoft Dynamics CRM / Microsoft Office.

[email removed], [email removed]

www.persolindia.com

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