Associate, Customer Service
Aarushi Infotech · Bengaluru · onsite · Posted 37d ago
About a minute. You'll make an account on the way through.
About this role
The Customer Support Executive is responsible for delivering exceptional customer service across multiple communication channels, including voice, email, chat, and social media. The role involves resolving customer queries, handling order-related concerns, ensuring timely issue resolution, and providing a seamless customer experience while meeting defined service levels and quality standards.
Responsibilities
- Handle customer queries through calls, chats, and emails in a professional and timely manner.
- Resolve issues related to orders, deliveries, returns, refunds, payments, and product
information.
- Record customer interactions and update case details accurately in CRM or ticketing tools.
- Coordinate with internal teams to ensure quick and effective issue resolution.
- Maintain quality, productivity, and customer satisfaction targets.
- Share recurring customer concerns with the team leads to support process improvements.
Requirements:
- Excellent oral and written communication skills.
- Fluency in English and Hindi is a must.
- Ability to handle customer queries across calls, chats, and emails.
- Strong customer service orientation with active listening skills.
- Good problem-solving ability and patience while handling customer concerns.
- Typing speed of at least 30 WPM with 90% accuracy or higher.
- Basic working knowledge of CRM or ticketing tools, email, chat platforms, and MS Excel.
- Ability to multitask and work in a fast-paced environment.
- Experience in e-commerce, retail, or customer support is an added advantage.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Aarushi Infotech
Aarushi Infotech
IT Services & Consulting
11-50
employees
2012
14 years old
Bangalore / Bengaluru, Karnataka
India
About
Aarushi Infotech (AI) is a Bangalore based system integration company offering world-class custom software solutions for various verticals. We have a team with more than a decade experience in implementation of online education solutions facing both the academic and administrative needs of the education vertical.
We have rich and varied domain expertise, and are specialist in developing customized solutions for industries like Education, Insurance, Commercial Services, Healthcare, Manufacturing and Distribution, Utility, Logistics, Banking and Telecommunications.
AI is the leading Tracking Solutions System Integrator in India. AI has to its credit several live sites and unique pilot traces across diverse market verticals deployed by its vibrant & experienced team of engineers. AI applications improve business processes where identification, authentication and automation are of prime concern.
Aarushi Infotech accelerates growth for small and medium enterprise companies by solving complex business challenges with breakthrough technical innovations in product development, web technologies, mobile applications, QA services, cloud and big data solutions and several other business solutions.
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