Associate - Customer Service

Role & responsibilities

•Domestic & Commercial leads call need to be done, explain the required details to them & assign it to the sales team or Franchisee & update the status in CRM .

•Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.

•Pricing communication to customers/Franchisees.& cross verifying the same before sharing.

•Daily/weekly/monthly reports need to be submitted on-time.

•Raising of Debit/Credit note to customers/Franchisees.

•Attending the complaints & providing necessary solutions(Complaint management).

•Helping in getting the audit documents & during system automation processes.

•Sales related enquiries/Queries needs to address with the concern & close it in timeline.

•Data management.

•Account reconciliation, Cylinder & Balance confirmations .

•Cylinder issue & recovery and control of payment track.

•Refund processing & closing of Customers & franchisees accounts(Full & Final settlement).

•Issue of delivery instructions to Plant for daily supplies on-time.

•Attending customers calls, Order Processing & Payment follow ups.

•Bank Guarantee renewal follow up

•Processing of New Agreements(CLM) & custodian of important documents.

•SAP workings all related activities in SAP regarding day to day work.

•TDS/TCS Calculations.