Associate - Customer Service

Role & responsibilities

•Orders follow up from Customers & Franchisees including payments & co-ordination for dispatches with Plants, Finance and Sales.

•Calculation of Commission, raising of Debit/Credit note to customers/Franchisees.

•Attending the complaints & providing necessary solutions(Complaint management).

•Helping in getting the audit documents & during system automation processes.

•Sales related enquiries/Queries needs to address with the concern & close it in timeline.

•Data management.

•Pricing preparation and Credit Control when ever requires.

•Calculation of cylinder turnover ratio and related analysis.

•Account reconciliation.

•Cylinder issue & recovery and control of payment track

•Refund processing & closing of Customers & franchisees accounts.

•Issue of delivery instructions to Plant for daily supplies on-time.

•Attending customers calls, Order Processing & Payment follow ups.

•Bank Guarantee renewal follow up

•Processing of New Agreements & custodian of important documents.

•SAP updation

•Balance & Cylinder confirmations need to be done periodically.

•Report generation for Sales team as per timely requirements & providing monthly reports.

•TDS/TCS Calculations.