Associate, Customer Service Representative

Respond to customer enquiries and provide accurate information regarding products, services, and processes

Assist customers with requests, complaints, account-related queries, and other service requirements

Understand customer concerns and provide appropriate solutions while following established procedures

Coordinate with internal teams whenever a customer issue requires further investigation or support

Maintain accurate records of customer interactions, requests, and resolutions in the required systems

Follow up on pending customer issues and ensure timely communication until resolution

Maintain professional and courteous communication across all customer interactions

Support customer service initiatives and contribute to improving overall customer satisfaction

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