Associate Customer Service Manager
CACTUS Communications · Mumbai · onsite · Posted 1d ago
Undisclosed2–3 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Qualifications and Prerequisites
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Cactus is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.
We are looking for a proactive and customer-focused professional to support our Japanese clients across pre-sales and post-sales interactions. The role requires timely, accurate, and professional handling of client queries in a dynamic environment where processes and business requirements may evolve frequently.
Please Note: The team operates between 6:00 AM and 8:30 PM IST, and the selected candidate will work in rotational shifts within this operating window. The role also involves rotational weekend working, with weekly offs provided as per the roster. Shift timings and weekly offs may change based on business and operational requirements.
Responsibilities
- Handle and respond to Japanese client queries related to pre-sales and post-sales services.
- Understand client requirements and provide accurate, clear, and timely responses.
- Coordinate with internal and global teams to resolve client queries and ensure a smooth customer experience.
- Follow established processes, service standards, and turnaround-time requirements.
- Maintain complete and accurate records of client interactions and required follow-up actions.
- Escalate complex or sensitive queries to the appropriate stakeholders in a timely manner.
- Quickly learn and adapt to new services, tools, workflows, and process changes.
- Take ownership of assigned tasks and ensure they are completed with a high degree of accuracy.
- Contribute positively to team goals and support colleagues whenever required.
Qualifications and Prerequisites
- 2-3 years of overall work experience, preferably in Customer Service or Operations, with pre-sales or post-sales client interaction experience being an advantage.
- A customer-first mindset with strong communication, interpersonal, and intercultural skills to engage clients and collaborate with global teams.
- Strong attention to detail, problem-solving, prioritisation, and time-management skills, with a commitment to accuracy.
- Ability to learn quickly, adapt to new processes, and thrive in a fast-paced, high-pressure environment while maintaining a professional, positive, and solution-oriented approach.
- A collaborative, proactive attitude with a willingness to take on new challenges and responsibilities.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Serviceselection processCustomer ExperienceworkflowsBusiness RequirementsAsynchronousResearchoperationsSalesLegalrecruiterArtificial Intelligence
About Cactus Communications
CACTUS Communications
Software Product
1.2k+
employees
2002
24 years old
Mumbai, Maharashtra
India
About
Cactus Communications is a technology company accelerating scientific advancement.
Industries
Software Product
Employee ratings
320 reviews
3.4/ 5
Culture
3.5
Career growth
2.7
Work-life
3.5
Employees rate it well for
Work Life Balance51Work Culture49Salary42Senior Management35Career Growth24
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