{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Customer Relations","description":"

Job Details

Account Management - Own end to end relationship management for Co operative Banks and Regional Rural Banks (RRBs).
Analyze account data and performance metrics to drive business growth and improve volumes.
Monitor and maintain defined quality parameters, working closely with banks to enhance overall performance.
Build and sustain strong relationships with key stakeholders, ensuring query resolution within defined TATs.
Project Management - Provide onboarding support to banks for various NPCI products and services.
Ensure timely resolution of all operational, technical, and process related issues for assigned banks.
Coordinate effectively with internal teams and external stakeholders to enable smooth execution of activities and initiatives.
Stakeholder Compliance Management - Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.
Act as a single point of coordination for audits, reviews, and compliance related queries.
Process Improvement Automation - Identify process gaps, inefficiencies, and dependency driven activities.
Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.","datePosted":"2026-07-14T00:00:00.000Z","validThrough":"2026-09-12T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"5762851"},"url":"https://myjobb.ai/jobs/associate-customer-relations/5762851","directApply":false,"hiringOrganization":{"@type":"Organization","name":"National Payments Corporation of India","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vbmF0aW9uYWwtcGF5bWVudHMtY29ycG9yYXRpb24tb2YtaW5kaWEtb3JpZ2luYWwuanBn.webp","sameAs":"https://www.npci.org.in/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}]}