MUMBAI · FULLTIME
Associate Customer Care Representative
Hempel
Mumbai · onsite · Posted 13d ago
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Undisclosed1–2 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Responsibilities
Daily operational tasks
Additional non-operational tasks
What Are We Looking For
Job Information
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Associate Customer Care Representative is an early-career-level operational position in Hempel's Customer Care organization, primarily providing back-office and transactional support to the Customer Care team. The role focuses on executing defined and routine customer care activities, including customer documentation, quotations, order placement, order tracking, delivery status updates, product information, and related administrative activities.
Responsibilities
- Ensure assigned customer care activities are completed accurately, promptly, and in line with agreed service levels and standard procedures.
- Maintain complete and reliable customer and transaction records across relevant systems.
- Contribute to a consistent customer experience by taking ownership of assigned requests and following through to completion.
Daily operational tasks
- Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.
- Performing ad hoc activities to enhance customer experience.
- Outbound and inbound customer communication
- Administration related to customer-related inquiries.
- Customer data management
Additional non-operational tasks
- Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies.
- Ensure the upholding of local and global compliance rules when handling quotes and documents.
- Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.
What Are We Looking For
- University / bachelor's degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.
- Proficient with standard MS Office programs
- Working efficiency (written and spoken) in English.
- Strong problem-solving and decision-making abilities
- 1-2 years of experience in Customer Care department (preferrable).
Job Information
- Seniority Level: Entry level
- Job Functions: Customer Service
- Industry: Chemicals
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer ExperienceCustomer Data ManagementCustomer Careservice deliveryerp systemsBusiness RequirementsOutboundQuotationsChemicalsERPOrder To CashAdministrationcomplianceinbound
Section · Company
About Hempel
Hempel
Lyngby
DK
About
As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the protective, marine, decorative, container and yacht industries. Hempel factories, RD centres and stock points are established in every region. Across the globe, Hempels coatings protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915. It is proudly owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world.
Industries
ChemicalCommercialIndustrial
Employee ratings
13 reviews
2.0/ 5
Culture
2.2
Career growth
2.4
Work-life
2.7
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