Associate Customer Care Representative
Hempel · Mumbai · onsite · Posted 21d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Customer Care Associate is intended as an early-career-level operational position in Hempel s Customer Care organization.
The responsibilities and tasks of the Customer Care Associate include, but are not limited to:
Do You Also Believe People Are a Company s Greatest Asset
o Managing customer inquiries, incl. quotations, order placement, tracking, delivery status updates, product information, documentation, Ad hoc and more.
Daily operational tasks:
o Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.
o Performing Ad hoc activities to enhance customer experience.
o Outbound and inbound customer communication
o Administration related to customer-related inquiries.
o Customer data management
Additional non-operational tasks:
o Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies.
o Ensure the upholding of local and global compliance rules when handling quotes and documents.
o Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.
What Are We Looking For
- Ideally a bachelor s degree in a relevant field or equivalent experience within Customer Care and/or order to cash environments.
- Strong interpersonal skills with a customer-first mindset.
- Excellent English language proficiency(read/write/speak), additional languages are a plus.
- Strong problem-solving abilities
- 1-2 years of experience in Customer Care department (preferrable).
- Strong computer skills and proficiency in ERP systems and MS Office.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCareer developmentO2COutboundCustomer Care AssociateERPData ManagementoperationsMS OfficeRecruitment
About Hempel
Hempel
Lyngby
DK
About
As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the protective, marine, decorative, container and yacht industries. Hempel factories, RD centres and stock points are established in every region. Across the globe, Hempels coatings protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915. It is proudly owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world.
Industries
ChemicalCommercialIndustrial
Employee ratings
13 reviews
2.0/ 5
Culture
2.2
Career growth
2.4
Work-life
2.7
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