Associate COO

Location: Jaipur, Rajasthan

Company: Eplanet Soft

Employment Type: Full-time

Experience: 8+ years preferred

Eplanet Soft is looking for an experienced and highly driven Associate COO to take ownership of day-to-day business operations, project delivery, team coordination, client management, quality control, resource utilization, and project profitability.

This is a senior leadership position for someone who can operate across multiple departments, bring structure to execution, identify problems before they become escalations, and ensure that projects are delivered successfully.

The Associate COO will work closely with the CEO and COO and will play a key role in driving operational excellence across the organization.

• Oversee all running projects and ensure timely, quality-driven delivery.
• Review project progress, timelines, dependencies, risks, and pending actions.
• Assign projects and resources based on team capacity, skills, and project requirements.
• Ensure clear ownership and accountability across every project.
• Identify delivery risks early and take corrective action.
• Manage critical project escalations and ensure timely resolution.
• Ensure projects move smoothly from planning to execution and final delivery.

• Coordinate closely with Business Analysts, Client Success Managers, Project Managers, Developers, Designers, QA teams, Digital Marketing teams, and other departments.
• Align BAs and CSMs on project priorities, deliverables, and client expectations.
• Review daily project updates from BAs and CSMs.
• Monitor team workloads and optimize resource allocation.
• Identify capacity gaps, bottlenecks, and resource requirements.
• Ensure teams are productive, accountable, and aligned with business priorities.

• Ensure quality standards are maintained across all client deliverables.
• Establish effective review and quality-control processes.
• Identify recurring quality issues and ensure corrective measures are implemented.
• Reduce rework, delays, and avoidable client escalations.
• Ensure delivery teams consistently meet internal and client expectations.

• Monitor time tracking across projects and teams.
• Review estimated versus actual hours spent on projects.
• Identify inefficient resource utilization or excessive project hours.
• Track team utilization, productivity, and workload distribution.
• Work with team leads to improve operational efficiency.

• Communicate directly with clients regarding project progress, timelines, priorities, challenges, and delivery.
• Participate in strategic and escalation-related client meetings.
• Manage critical client concerns and ensure appropriate resolution.
• Ensure client expectations are clearly understood and communicated internally.
• Work closely with CSMs to improve client satisfaction and retention.
• Identify potential client risks proactively.

• Monitor the profitability of projects across the organization.
• Track resource costs, project hours, utilization, margins, and delivery effort.
• Compare estimated effort against actual project consumption.
• Identify projects with declining profitability and initiate corrective action.
• Ensure project teams maintain the right balance between quality, timelines, resource utilization, and profitability.

• Work directly with the CEO and COO on operational priorities.
• Provide regular visibility into:
• Project delivery status
• Delayed or high-risk projects
• Client escalations
• Team utilization
• Resource requirements
• Project profitability
• Quality concerns
• Operational bottlenecks
• Present solutions and recommendations instead of only highlighting problems.
• Support leadership in operational decision-making and execution.

• Continuously improve internal processes and workflows.
• Identify bottlenecks across project delivery and client servicing.
• Develop and improve SOPs, reporting systems, and accountability frameworks.
• Introduce automation wherever it can improve operational efficiency.
• Improve coordination between departments and eliminate unnecessary dependencies.
• Help standardize project management, reporting, time tracking, and delivery processes.

• Build a strong culture of ownership, accountability, and proactive communication.
• Hold teams and project owners accountable for commitments and timelines.
• Coach and guide BAs, CSMs, Project Managers, and team leads.
• Identify performance gaps and work with management to resolve them.
• Ensure teams focus on outcomes rather than just task completion.
  

• 8+ years of experience in operations, project delivery, program management, or senior management roles.
• Strong experience managing multiple client projects simultaneously.
• Experience working in a software development, IT services, SaaS, digital marketing, or technology company.
• Strong leadership and people-management capabilities.
• Excellent project management and resource-planning skills.
• Strong client communication and stakeholder-management experience.
• Ability to handle escalations and make decisions under pressure.
• Strong understanding of project profitability, utilization, costing, and margins.
• Excellent analytical and problem-solving skills.
• Ability to work directly with founders and senior leadership.
• Strong ownership mindset with a focus on execution and results.
  

Candidates who have worked in roles such as:

• Associate COO
• VP – Operations
• Head of Operations
• Head of Delivery
• Delivery Director
• Program Director
• Senior Operations Manager
• Senior Project / Program Manager

will be preferred.

Experience managing teams across software development, web development, mobile applications, UI/UX, QA, digital marketing, business analysis, and client success will be an advantage.

We are looking for someone who can look at the entire operation and immediately understand:

What is delayed

Why is it delayed

Who owns it

What needs to happen next

Is the client informed

Is the team being utilized effectively

Is the project profitable

This role requires someone who takes complete ownership and ensures that the organization continues moving forward without requiring constant intervention from senior management.

Success in this role will be measured through:

• On-time project delivery
• Project profitability
• Client satisfaction and retention
• Reduction in project escalations
• Team utilization and productivity
• Estimated versus actual project hours
• Quality and reduction in rework
• Faster resolution of operational bottlenecks
• Better resource planning
• Improved accountability across teams
• Overall operational efficiency
  

This is an opportunity to take a significant leadership role in a growing technology organization and work directly with senior management.

You will have the authority and responsibility to influence how projects are delivered, how teams operate, how clients are managed, and how the organization scales.

If you are someone who enjoys taking ownership, solving operational challenges, managing teams, improving processes, and driving execution, we would like to hear from you.

Apply now or share your profile with us.