Associate (Contractual/Off role)

Role & responsibilities

1. Act as the primary point of contact for all Healthcare Professional (HCP) engagement-related requests and queries, ensuring seamless coordination and resolution.

2 Collaborate with internal teams and external partners/vendors to ensure timely handling of HCP requests and adherence to defined turnaround times (TATs).

3 Monitor HCP engagement metrics, analyze trends and performance data, and provide regular reports and actionable insights to stakeholders.

4 Identify, track, and proactively manage operational issues, risks, and escalations, ensuring prompt resolution through the appropriate channels.

5 Ensure high-quality HCP support by maintaining process.

Preferred candidate profile

1. Strong understanding of HCP engagement processes, vendor management, and compliance requirements within the pharmaceutical or healthcare industry.

2. Excellent communication and stakeholder management skills with the ability to coordinate effectively across internal teams, external partners, and HCPs.

3. Proficiency in data analysis, reporting, and dashboard management using Excel, Power BI, or similar tools.

4. Manage multiple priorities and collaborate with cross-functional teams and strong problem-solving skills with the ability to identify risks, drive resolutions, and improve operational efficiency.