Associate - Content & Marketing Operations

Role Overview:

We are looking for a detail-oriented and proactive Associate - Content & Operations to support the PR & Communications team with day-to-day operational and execution requirements.

The role will primarily focus on social media execution, invoicing, documentation, coordination and reporting, ensuring that routine communications processes continue smoothly. The individual will work closely with the PR & Communications Head and support the team on ongoing activities, while following established processes and guidelines.

This is an execution-focused role suited for someone with 13 years of experience in communications, social media, marketing operations, content or a similar function.

Key Responsibilities:

1. Communications Operations & Documentation

• Manage day-to-day documentation and administrative requirements for the PR & Communications team.
• Maintain trackers, databases, reports, media lists, campaign records and other team documentation.
• Coordinate with internal teams and external partners/agencies for routine requirements and follow-ups.
• Support preparation and circulation of meeting notes, status updates and other internal communications.
• Ensure timely closure and maintenance of assigned operational tasks.

2. Invoicing & Vendor Coordination

• Manage the end-to-end operational process for PR, communications related invoices.
• Coordinate with agencies, vendors and internal Finance/Procurement teams for invoice submission, approvals and payment-related follow-ups.
• Maintain invoice trackers and supporting documentation.
• Ensure required documents, purchase orders, work orders and approvals are in place for timely processing.
• Follow up on pending invoices and flag delays or discrepancies to the Head.

3. Social Media Support

• Support day-to-day management and execution across the company's social media channels.
• Coordinate with internal teams/agencies to collect and organise content, creatives and relevant information.
• Assist with scheduling and publishing approved content across social media platforms.
• Maintain social media calendars, content trackers and performance reports.
• Support preparation of basic monthly/weekly social media reports and insights.

Required Skills & Experience

• 1 to 3 years of experience in PR, communications, social media, marketing operations or a related field.
• Basic understanding of social media platforms and content publishing processes.
• Prior experience in social media management/execution is preferred.
• Strong organisational and documentation skills.
• Fair understanding of invoicing, vendor coordination and basic Finance/Procurement processes.
• Strong follow-up and coordination skills.
• Good written and verbal communication skills.
• Proficiency in MS Excel/Google Sheets, PowerPoint and other basic productivity tools.
• Ability to manage multiple routine tasks and meet deadlines with minimal supervision.
• High attention to detail and ownership of assigned tasks.