Associate Consultant

We are looking forward to hire Cisco Routers & Switches Professionals in the following areas :

- L1 Network Operations Engineer (NOC)

L1 Network Operations Engineer to support 24x7 network monitoring and operational activities for a global enterprise environment. The candidate will be responsible for monitoring network infrastructure, acknowledging incidents and alerts, performing initial triage, coordinating follow-ups, and maintaining monitoring platforms such as Cisco DNA Center (DNAC) and Observium.
The role requires strong communication skills, basic networking knowledge, and the ability to work in rotational shifts.

Key Responsibilities
Monitoring & Incident Management
- Monitor network infrastructure and alerts using monitoring tools such as Observium and Cisco DNAC.
- Acknowledge alerts, incident tickets, and customer emails within defined SLA timelines.
- Perform primary triage and basic troubleshooting for network-related incidents.
- Escalate issues to L2/L3 teams whenever required.
- Perform regular follow-ups with Local IT, vendors, and internal teams until issue resolution.
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Operational Activities
- Perform basic network configuration tasks under guidance.
- Review and analyze logs from switches, routers, WLCs, firewalls, and monitoring tools.
- Track recurring alerts and report abnormal behavior.
- Maintain operational documentation and update incident records.
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Monitoring Tool Administration
- Monitor the health status of DNAC, Observium, and related monitoring tools.
- Identify and reduce monitoring errors, false alerts, and device polling issues.
- Ensure monitored devices remain properly onboarded and operational in monitoring platforms.
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Shift Operations
- Support 24x7 rotational shift operations including weekends and holidays.
- Participate in shift handovers and operational reviews.
- Ensure timely communication during incidents and outages.
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Required Technical Skills
- Basic knowledge of LAN/WAN/WLAN technologies.
- Understanding of TCP/IP, VLANs, DHCP, DNS, routing, and switching concepts.
- Basic understanding of Cisco switches, routers, and wireless infrastructure.
- Familiarity with monitoring tools such as Observium, SolarWinds, or Cisco DNAC.
- Basic log analysis and troubleshooting capability.
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Soft Skills
- Good verbal and written communication skills.
- Strong ownership and follow-up capability.
- Ability to work in a fast-paced NOC environment.
- Willingness to work in 24x7 rotational shifts.
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Preferred Qualifications
- Diploma / Bachelor s degree in Computer Science, IT, Electronics, or related field.
- CCNA or equivalent certification preferred.
- Experience in NOC operations or infrastructure monitoring is an added advantage.
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Experience Requirement
- 2-4 years of experience in Network Operations / NOC environment preferred.