Associate Consultant

Job Summary

Associate Consultant-National-PAS WKFA-CNS - PC - Workforce Advisory - Bangalore

Key Fields of Play

• Organization and Workforce Transformation - Integrated approach to align business and workforce strategies with current and future operating models by applying capabilities such as scenario modelling, org design, workforce planning & analytics as well as talent strategy, leveraging EY Organization & Talent Hub.
• Change Experience & Learning - Working with clients to define the new Workforce Experience including New Ways of Working (Agile, Design Thinking, Digital, Problem Solving, Collaboration) as well as accelerated adoption through Change Insights and Digital Learning via EY Noggin Labs.
• Purpose, Culture and Leadership - Align leadership and cultural programs with clients business strategy, purpose and operating model, adapting to changing needs of their customers and building modern leadership and talent capabilities to drive efficiency and innovation.
• HR Transformation, Systems and Rewards - Re-imagining and digitizing the HR function, including HR strategy, HR service delivery model, HR cloud technology as well as transforming employee policies and rewards to align with business and individual objectives.

Your key responsibilities

• Scope: The HR Generalist - Employee Lifecycle will support the Bangalore GCC HR Shared Services operation for employee lifecycle management. The role will provide operational execution, case support, data stewardship, stakeholder follow-up and transition-readiness support. The role is expected to work within defined HR policies, country process nuances, data privacy requirements and BOT governance standards, while helping build a stable and transferable HRSS capability for a global pharma organization.
• Own end-to-end employee lifecycle transactions including hires, transfers, job changes, manager changes, exits and employment-data updates.
• Validate approvals, effective dates, employee data fields and downstream payroll or reporting impact before execution.
• Maintain accurate lifecycle cases, audit trails, evidence and closure notes in the HR helpdesk system.
• Coordinate with HRBPs, payroll, reporting and sending-side process owners to resolve missing or conflicting inputs.
• Support shadowing and reverse-shadowing during knowledge transfer and provide process playback to confirm operational readiness.
• Identify recurring defects, delayed approvals and avoidable employee queries, and recommend process or knowledge-base improvements.
• Competencies: Strong HR operations mindset with ability to balance employee experience, policy adherence and service controls; high attention to detail, data accuracy and documentation discipline for audit-ready execution; clear written communication, professional stakeholder follow-through and ability to manage global hand-offs; comfortable operating in a GCC or shared services model with SLAs, queues, escalations and governance reviews; ability to learn process nuances during knowledge transfer, ask structured questions and convert knowledge into; sound judgement in handling confidential employee information and escalating sensitive matters appropriately.
• Tools and Tech: Workday HCM / SAP SuccessFactors Employee Central; ServiceNow HRSD; policy knowledge base; reporting dashboards.
• Experience: 3-5 years of experience is mandatory, with hands-on experience in employee lifecycle management within HR operations, GCC, GBS or shared services; working knowledge of HR ticketing, case documentation, SLA management and employee-data confidentiality; ability to use HR systems and process documentation to execute employee lifecycle transactions or resolve employee queries; Workday HCM or SAP SuccessFactors exposure for employee-data lookup, transactions, reporting or process validation; ServiceNow HRSD or comparable helpdesk / case management workflow experience; strong business English and ability to support global stakeholders.
• NICE to have: Pharma, life sciences, GCC or regulated-industry HR operations experience; exposure to BOT, transition or knowledge-transfer environments; experience with process documentation, knowledge-base governance, dashboards, root-cause analysis or continuous improvement; awareness of data privacy, GDPR, HR compliance and audit-support requirements.

Qualifications

To qualify for the role you must have

• MBA (Master of Business Administration)
• PG Diploma in Human Resource Management
• Bachelor of Commerce
• Bachelor of Business Administration

Experience

• HR Shared services (3 to 5 years)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.