Associate Consultant - IT Service desk

Job Summary

We are looking forward to hire IT Service desk Professionals in the following areas :

Responsibilities

• 3-4 years of experience in ITSD + Desktop support at customer site.
• Provide hands and feet support to servers, network, backup devices etc.
• Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.
• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
• Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool - Remedy
• Should have expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
• Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.
• Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.
• Should have information about Inlet outlet power supply / Dual supply information.
• Should have access to Blade Chassis and on Physical Server integrated console for configuration.
• Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.
• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
• Good to have - knowledge in AD and smart hands and feet support.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.