Associate Consultant - Intune

Role & responsibilities

• Investigating and resolving complex Microsoft 365 support incidents, ensuring high levels of customer satisfaction and service quality.
• Supporting customers across Microsoft 365 workloads including Intune, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
• Collaborating with colleagues, customers, and Microsoft Support to resolve technical issues and drive timely outcomes.
• Providing technical guidance and knowledge sharing within the team, supporting the growth and development of junior consultants.
• Contributing to automation, process improvement, and operational excellence initiatives across the Microsoft 365 support practice.
• Building expertise across Microsoft 365 technologies, security, compliance, and modern workplace solutions through continuous learning and development.

Preferred candidate profile

• Strong experience supporting Microsoft 365 environments, including administration, troubleshooting, and operational support.
• Knowledge of Microsoft Intune, Endpoint Management, Microsoft Entra ID, Exchange Online, SharePoint Online, and OneDrive.
• Understanding of Microsoft 365 security, compliance, identity, and endpoint management best practices.
• Experience using PowerShell for administration, automation, and troubleshooting activities.
• Excellent communication and customer engagement skills with the ability to explain technical concepts clearly.
• Collaborative mindset with strong problem-solving skills and a passion for continuous learning.