Associate - Community Manager

Role & responsibilities :

• Govern and moderate the Alumni Portal, LinkedIn community, and WhatsApp groups set guidelines, resolve escalations, keep channels healthy and on-brand.
• Drive Alumni Portal engagement and build-out own adoption initiatives (directories, gamification, badges, leaderboards), define the feature roadmap with Product/Tech, and turn the portal into alumni's go-to hub.
• Own the content & engagement calendar: discussions, polls, spotlights, AMAs, and announcements across all three channels.
• Plan and host alumni events, webinars, and networking sessions (virtual & in-person).
• Drive member growth and retention via onboarding, referral loops, and re-engagement of dormant alumni; nurture alumni advocates/ambassadors.
• Partner with Marketing, Admissions, Career Services, and Product/Tech to channel alumni voices into testimonials, referrals, and hiring.
• Track community and portal health metrics and present periodic performance reviews with actionable recommendations.

Preferred candidate profile :

• Strong written/verbal communication; prior experience managing online communities or social channels (LinkedIn, WhatsApp, Slack, Discord, etc.).
• Comfortable working with Product/Tech teams on portal features, UX feedback, and engagement mechanics (gamification, directories).
• Excellent stakeholder management, ownership mindset, and comfort working independently in a fast-paced setup.
• Bachelor's degree (Marketing/Communications/Business preferred); EdTech or membership-community experience is a plus.