Associate Cloud Engineer

As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.

Role:

1. Help Desk Support:

• Provide first-line technical support to end-users via support tracking tool.
• Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
• Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.

2. Hardware and Software Maintenance:

• Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
• Install, configure, and upgrade hardware and software components as needed.
• Conduct regular checks to ensure the proper functioning of computer systems.

3. User Account Management:

• Manage user accounts, permissions, and access controls.
• Assist in user onboarding and offboarding processes, including account setup and data backup.

4. Network Support:

• Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
• Monitor network performance and address any anomalies or disruptions.

5. Security Compliance:

• Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
• Assist in implementing and maintaining security measures, including antivirus software and firewalls.

6. Documentation:

• Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
• Contribute to the knowledge base to facilitate efficient issue resolution.

7. Collaboration:

• Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
• Provide input on system upgrades and enhancements.

Responsibilities:

1. Technology Administration:

• Desktop and Laptop provisioning and administration
• IT Asset Management
• Desktop support
• Provide education and training for users

2. Windows Server Administration:

• Understanding of Active Directory, DHCP and DNS

3. Office 365 and Related System Administration:

• Office 365 administration
• SharePoint Administration
• Exchange Administration
• Problem diagnosis, investigation, and resolution

4. Basics of Network Administration

5. Facility Management:

• Tasks that need physical attention
• Physical Security
• Procurement and shipping of inventory

Must Have Skill:

• Any non-Engineering graduate with up to 2 years of relevant experience
• Solid understanding of computer hardware, operating systems, and networking principles
• Expert in Windows server Administration, Office 365 administration, AD and UAM
• Exposure on Networking
• Proficient in troubleshooting and problem-solving methodologies
• Excellent communication and interpersonal skills

Nice to Have:

• Knowledge in any scripting language
• Relevant certifications are a plus