GURUGRAM · FULLTIME
Associate, Client Support
S&P Global Market Intelligence
Gurugram · onsite · Posted 49d ago
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Undisclosed0–5 yrsfulltimeGurugram
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Section · 01
About this role
Job Summary
As a Client Services professional within Regulatory & Compliance, you will be the point of contact for clients using the Counterparty Manager (CPM) suite, ensuring timely, accurate support and smooth delivery across the client lifecycle. Youll combine strong client servicing skills with product and process understanding to resolve issues, and strengthen long-term partnerships.
Responsibilities - Be the point of contact for clients using the Counterparty Manager (CPM) suite, ensuring timely, accurate support and smooth delivery across the client lifecycle.
- Youll combine strong client servicing skills with product and process understanding to resolve issues, and strengthen long-term partnerships.
- Youll sit within the Regulatory & Compliance Client Services organization, working closely with a regional and global coverage model supporting clients across EMEA, APAC and US hours, with strong collaboration across APAC, EMEA and AMER.
- Collaborate with peers and commercial partners to ensure consistent CPM services in EMEA, APAC and US hours, while aligning with global standards.
- Coordinate with internal teams (e.g., product, implementation, operations, and other business functions) to share client feedback, resolve client issues.
- You will provide weekend support for all Counterparty Manager products along with Tax Solution support coverage.
Your work will directly strengthen client outcomes and help the organization scale service excellence across regions. Reducing risk and improving client experience. Increasing product services coverage by aligning CPM capabilities to real client processes and driving meaningful usage.
Improving implementation quality in all regions through standardization, documentation, and close partnership with internal teams. Translating client sentiment into actionable insights that support product enhancements and service improvements.
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Section · 02
Skills
Market IntelligenceCPMretailworkflowsClient SupportOnboardingClient ServicingSupply ChainCommunication SkillsStakeholder ManagementoperationscomplianceService ExcellenceRetirement Planning