Associate Client Operations

Job Summary

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs. Role Overview: As an Operations Associate, your mission is to complete standard affiliate operational processes, ensuring a smooth and effective client journey. If you re passionate about operational excellence and innovation, we want you on our team to help us achieve new milestones.

Responsibilities

• Tech Innovator: Master our affiliate technology suite, blending your skills to provide top-tier support and guidance to our internal account teams.
• Collaborative Partner: Work alongside teams in Client Strategy, Media Planning, Finance, Client Integration, and Client Development to streamline operations and drive process efficiencies.
• Campaign Support Specialist: Offer essential support in affiliate marketing campaigns, managing everything from asset management to communication and performance tracking.
• Report Creator: Prepare and manage reports to support campaign execution and track performance, ensuring accuracy and timely delivery.
• Solutions Advocate: Foster and maintain strong inter-departmental relationships. Provide troubleshooting support and share best practices for program and technology management.
• Documentation Contributor: Help in creating and updating client support documentation to enhance team resources and client experience.

Qualifications

• Bachelor's Degree or equivalent experience in operations or a related field, particularly in client interaction and service delivery.
• Excellent customer service skills, ideally with 2-4 years of experience in a client-facing role.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint); Experience with CRM systems (Salesforce, JIRA) a plus.
• Aptitude for learning technical concepts, such as basic HTML knowledge.
• High capacity for problem-solving with the ability to navigate complex challenges.
• Strong organizational skills and attention to detail.
• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.
• Eager to learn and develop in a fast-paced environment with the ability to adapt quickly.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.