Associate Center Manager

About the RoleThe Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelors/Diploma degree.
• 25 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Candidate Persona & Mandatory Criteria

• Freshers can be considered
• Graduation or Diploma must be completed
• Candidates currently pursuing Graduation/Diploma cannot be considered, including those pursuing through distance learning
• Good communication skills in English
• Age criteria: 23 - 35 years
• Bike is mandatory
• Must be comfortable with target-based sales and operations
• Must be comfortable working on Saturdays and Sundays
• Must be comfortable with both straight and split shifts

Shift TimingsOn most days, candidates will be assigned a straight shift:

• Morning: 5:30 AM - 2:30 PM
• Evening: 1:30 PM - 10:30 PM

Based on business requirements, candidates may be assigned a split shift:

• Morning: 5:30 AM - 9:30 AM
• Evening: 5:00 PM - 10:00 PM

Compensation and Benefits - PAN India

• CTC: 3 LPA
• Uncapped performance-based incentives, typically in the range of 15k-30k or more, depending on performance
• Health Insurance
• Cult Membership