Associate Center Manager
Cure fit · Bengaluru · onsite · Posted 64d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About the Role
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities:
1. Sales & Business Growth
Own monthly targets for memberships, renewals, and upsells.
Drive walk-in/trial conversions through effective consultations.
Manage the entire membership conversion process with clean, consistent, and timely
documentation via the portal.
2. Centre Operations Management
Ensure smooth daily operations using the prescribed checklist tools.
Oversee class schedules, trainer punctuality, and session readiness.
Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
Address operational gaps related to attendance, bookings, equipment, or facility.
3. Member Experience & Engagement
Build strong rapport with members to create a welcoming, community-driven environment.
Resolve escalations and ensure a smooth before/during/after-class experience.
Capture and document feedback from members and trainers for continuous improvement.
Uphold Cultfit’s service quality and act as the primary representative of the centre.
What Success Looks Like
Meeting/exceeding sales and conversion targets.
A consistently smooth, compliant, and high-performing centre.
High member satisfaction, retention, and NPS.
Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
Bachelor’s/Diploma degree.
2–5 years of experience in sales, operations, hospitality, retail, or service roles.
Strong communication and customer-handling skills.
High ownership and problem-solving ability.
Good to have: Passion for fitness, wellbeing, and community building.
Work Schedule
Straight Shift
On most days, you will be assigned a straight shift, which may be either:
Morning shift: 5:30 AM to 2:30 PM
Evening shift: 1:30 PM to 10:30 PM
Split Shift (Based on Business Requirements)
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Key Responsibilities:
1. Sales & Business Growth
Own monthly targets for memberships, renewals, and upsells.
Drive walk-in/trial conversions through effective consultations.
Manage the entire membership conversion process with clean, consistent, and timely
documentation via the portal.
2. Centre Operations Management
Ensure smooth daily operations using the prescribed checklist tools.
Oversee class schedules, trainer punctuality, and session readiness.
Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
Address operational gaps related to attendance, bookings, equipment, or facility.
3. Member Experience & Engagement
Build strong rapport with members to create a welcoming, community-driven environment.
Resolve escalations and ensure a smooth before/during/after-class experience.
Capture and document feedback from members and trainers for continuous improvement.
Uphold Cultfit’s service quality and act as the primary representative of the centre.
What Success Looks Like
Meeting/exceeding sales and conversion targets.
A consistently smooth, compliant, and high-performing centre.
High member satisfaction, retention, and NPS.
Strong centre ambience, audit scores, and operational excellence.
Qualifications & Skills
Bachelor’s/Diploma degree.
2–5 years of experience in sales, operations, hospitality, retail, or service roles.
Strong communication and customer-handling skills.
High ownership and problem-solving ability.
Good to have: Passion for fitness, wellbeing, and community building.
Work Schedule
Straight Shift
On most days, you will be assigned a straight shift, which may be either:
Morning shift: 5:30 AM to 2:30 PM
Evening shift: 1:30 PM to 10:30 PM
Split Shift (Based on Business Requirements)
On some days, you may be assigned a split shift, which requires reporting to the centre in both the
morning and evening:
Morning shift: 5:30 AM to 9:30 AM
Evening shift: 5:00 PM to 10:00 PM
Weekly Off
One day off per week, aligned with centre requirements.
Variable Incentive
Variable incentive will depend on sales and operational performance. In recent months, the average
incentive payout has been around INR 15,000 per month.
Variable Incentive
Variable incentive will depend on sales and operational performance. In recent months, the average
incentive payout has been around INR 15,000 per month.
Why Join Cult.Fit?
Comprehensive health insurance and wellness benefits.
Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
Be part of Cultfit’s mission to #makehealtheasy for millions.
Exposure to sales, operations, customer experience, and business performance.
High-growth environment with performance-based advancement.
Sourced from naukri
Skills
Business DevelopmentoperationsSales
About Cult.fit
Cure fit
Fitness & Wellness
3.7k+
employees
2016
10 years old
Bangalore / Bengaluru, Karnataka
IN
₹5.3L PA avg
Avg at Cult.fit
About
Cult.fit is a health and wellness company offering diverse services, including fitness, nutrition, and mental well-being, accessible conveniently through a digital platform.
Industries
Fitness & Wellness
Employee ratings
10 reviews
3.5/ 5
Culture
3.0
Career growth
2.2
Work-life
2.6
Employees rate it well for
Overall Company35Company Culture34
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