Associate Center Manager

Job Title: Associate Centre Manager – Cult.fit

About the Role:

AssociateCentre Manager is the face of Cult.fit Gym centers and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

● Own monthly targets for Gym memberships, renewals, and upsells.

● Drive walk-in/trial conversions through effective consultations.

● Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

2. Gym Centre Operations Management

● Ensure smooth daily operations using the prescribed checklist tools in the gym.

● Oversee class schedules, trainer punctuality, and session readiness.

● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

● Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

● Address operational gaps related to attendance, bookings, equipment, or facility.

3. Gym Member Experience & Engagement

● Build strong rapport with members to create a welcoming, community-driven environment.

● Resolve escalations and ensure a smooth before/during/after-class experience.

● Capture and document feedback from members and trainers for continuous improvement.

● Uphold Cultfit's service quality and act as the primary representative of the centre.

Work Schedule:

Straight Shift - 5:30 AM to 2:30 PM , 1:30 PM to 10:30 PM

Split Shift - 5:30 AM to 9:30 AM , 5:00 PM to 10:00 PM

What Success Looks Like:

● Meeting/exceeding sales and conversion targets.

● A consistently smooth, compliant, and high-performing center.

● High member satisfaction, retention, and NPS.

● Strong center ambience, audit scores, and operational excellence.

Qualifications & Skills

● Bachelor's/Diploma degree.

● 2–5 years of experience in sales, operations, hospitality, retail, or service roles.

● Strong communication and customer-handling skills.

● Willing to work in shifts.

● High ownership and problem-solving ability.

● Good to have: Passion for fitness, wellbeing, and community building.

Why Join Cultfit

● Comprehensive health insurance and wellness benefits.

● Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.

● Be part of Cultfit's mission to #makehealtheasy for millions.

● Exposure to sales, operations, customer experience, and business performance.

● High-growth environment with performance-based advancement.