Associate Center Manager

About the Role
The Centre Manager is the face of a Cultfit centre responsible for member experience, sales performance, and operational excellence. The role demands strong ownership, customer centricity, and passion for an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells
• Drive walk-in/trial conversions through effective consultations
• Manage membership conversions with clean, timely documentation via the portal

2. Centre Operations

• Ensure smooth daily operations using prescribed checklist tools
• Oversee class schedules, trainer punctuality, and session readiness
• Conduct daily facility audits for cleanliness, safety, and brand standards
• Manage inventory (first-aid, water, etc.) and timely restocking
• Address operational gaps in attendance, bookings, equipment, or facility

3. Member Experience & Engagement

• Build rapport with members for a welcoming, community-driven environment
• Resolve escalations; ensure smooth before/during/after-class experience
• Capture member/trainer feedback for continuous improvement
• Represent Cultfit's service quality as the centre's primary face

Success Looks Like

• Meeting/exceeding sales & conversion targets
• Smooth, compliant, high-performing centre
• High member satisfaction, retention & NPS
• Strong ambience, audit scores & operational excellence

Please note: This position requires relocation to Bangalore. If you're open to moving for a great career opportunity with growth and stability, we'd love to connect.