Associate - Cash Application

Job Summary

The Cash Application Analyst is responsible for the accurate and timely allocation of incoming payments to the appropriate invoices and accounts. The role investigates unapplied, unidentified, and misapplied receipts; performs bank and account reconciliations; resolves payment queries; and maintains the integrity of financial records. The analyst partners with Billing, Collections, Client Services, Treasury, Finance, and Technology to support an efficient end-to-end Order-to-Cash (O2C) process, effective controls, reporting, and continuous improvement.

Responsibilities

• The Cash Application Analyst is responsible for the accurate and timely allocation of incoming payments to the appropriate invoices and accounts; the role investigates unapplied, unidentified, and misapplied receipts; performs bank and account reconciliations; resolves payment queries; and maintains the integrity of financial records. The analyst partners with Billing, Collections, Client Services, Treasury, Finance, and Technology to support an efficient end-to-end Order-to-Cash (O2C) process, effective controls, reporting, and continuous improvement.
• Process and apply electronic transfers, cheques, direct deposits, and other receipts accurately within agreed SLA timelines.
• Match payments to invoices, policies, client accounts, or other financial records using bank statements, remittance advice, and payment references.
• Process approved adjustments, deductions, refunds, and account entries while maintaining complete documentation and audit trails.
• Maintain accurate customer account records in the relevant ERP or accounting system.
• Investigate and resolve unapplied, unidentified, short-paid, overpaid, and misapplied cash items.
• Coordinate with internal teams and external clients to obtain missing remittance details and clear outstanding balances.
• Monitor aging and escalate long-outstanding or high-value items according to established procedures.
• Maintain records of investigations, communications, resolutions, and corrective actions.
• Perform daily, weekly, and monthly bank, cash, and customer account reconciliations.
• Reconcile bank receipts against ERP postings, investigate differences, and resolve discrepancies promptly.
• Support month-end and year-end close activities related to cash application and accounts receivable.
• Comply with accounting standards, financial regulations, internal controls, and organizational policies.
• Maintain audit-ready documentation and support control testing, internal and external audits, and remediation activities.
• Collaborate with Billing, Collections, Client Services, Treasury, Finance, and other teams to resolve allocation and account issues.
• Engage clients, customers, and banking partners to obtain remittance details and clarify payment discrepancies.
• Resolve stakeholder queries within agreed turnaround times and provide clear updates on risks, issues, and dependencies.
• Escalate complex, high-risk, or unresolved matters to the team lead or manager.
• Prepare and analyze O2C metrics, including cash application accuracy, unapplied cash aging, allocation turnaround time, DSO, receivables aging, and cash flow projections.
• Monitor performance against SLAs, targets, and KPIs; identify trends, recurring issues, root causes, and improvement opportunities.
• Develop regular reports, dashboards, aging analyses, and management insights, ensuring data accuracy and completeness.
• Communicate performance, operational risks, and corrective actions to relevant stakeholders.
• Identify opportunities to streamline, standardize, and automate cash application and broader O2C processes.
• Recommend and implement improvements that enhance efficiency, accuracy, control, and customer experience.
• Maintain SOPs, process maps, control documentation, and training materials.
• Participate in system enhancements, automation projects, user acceptance testing, and process migrations.
• Work cross-functionally to track improvement benefits, address gaps, and share best practices.

Required Qualifications and Experience

• Bachelors degree in Commerce, Finance, Accounting, or a related field.
• 1 to 5 years of experience in Cash Application, Accounts Receivable, or O2C.
• Hands-on experience in payment allocation, cash posting, reconciliations, and unapplied cash management.
• Experience with Microsoft Dynamics 365, Oracle, or a similar ERP or financial system.
• Strong Microsoft Excel skills, including PivotTables, lookup functions, data reconciliation, and reporting.
• Knowledge of accounting concepts, accounts receivable processes, financial controls, SLAs, and KPIs.

Key Skills and Competencies

Technical and Functional

• Cash application
• Payment allocation
• Bank and statement reconciliation
• Accounts receivable and O2C operations
• ERP systems and Microsoft Excel

Behavioral

• Analytical problem-solving
• Accuracy and attention to detail
• Stakeholder and client management
• Clear communication and collaboration

Preferred Qualifications

• Experience in pension administration, employee benefits, insurance, payroll, or financial services.
• Experience in shared services, global business services, or a multinational finance environment.
• Knowledge of SOX controls, audits, financial compliance, and month-end close activities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.