Associate - Business Operations
GoKwik · Bengaluru · onsite · Posted 29d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About GoKwik
Why This Role Matters
What You ll Own
Who You Are
Why GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, powering merchants across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes approximately $2 billion in GMV, and is rapidly scaling across India and international markets.
Why This Role Matters
Payments are at the core of the eCommerce experience, and this role plays a critical part in ensuring transactions, refunds, settlements, and reconciliations are processed accurately and efficiently. As a Payments Operations Associate, you will help keep the payments lifecycle running smoothly by monitoring transactions, resolving exceptions, coordinating with internal and external stakeholders, and identifying opportunities to improve operational processes.
What You ll Own
- Monitor daily payment transactions and payment workflows to ensure accurate and timely processing.
- Track customer refunds and merchant settlements, ensuring discrepancies are identified and resolved promptly.
- Perform transaction-level reconciliation and investigate mismatches, exceptions, and payment failures.
- Act as a point of contact for payment-related issues raised by internal teams, merchants, customers, and payment partners.
- Investigate and resolve issues related to failed transactions, chargebacks, fraud alerts, and other payment exceptions.
- Work closely with Technology and other cross-functional teams to troubleshoot and resolve operational issues.
- Prepare regular reports and track key payment metrics such as transaction success rates, exceptions, refunds, and settlements.
- Analyse payment data to identify trends, recurring issues, operational risks, and opportunities for improvement.
- Identify process gaps and contribute to improving payment operations, reducing errors, and increasing efficiency.
- Help create and maintain SOPs, process documentation, and best practices for payment processing and issue resolution.
- Ensure payment operations are aligned with internal policies, regulatory requirements, and relevant industry standards.
- Support merchants and customers with payment-related queries and ensure timely resolution.
Who You Are
- 1-3 years of experience in payment operations, financial services, fintech, eCommerce operations, or a similar role.
- Bachelors degree in any relevant discipline.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Familiarity with payment gateways, transaction processing, payment reconciliation, refunds, settlements, and payment exceptions.
- Proficiency in Excel and comfortable working with data, reports, and operational dashboards.
- Strong communication and interpersonal skills, with the ability to coordinate effectively across multiple teams and external stakeholders.
- Comfortable managing multiple priorities in a fast-paced, high-volume environment.
- Proactive in identifying issues, investigating root causes, and driving them towards resolution.
- Exposure to the eCommerce ecosystem or digital payments is an added advantage.
Why GoKwik
At GoKwik, you ll work at the intersection of payments, technology, and eCommerce, solving operational challenges that directly impact thousands of merchants and their customers. You ll get the opportunity to work on large-scale payment workflows, collaborate with cross-functional teams, and build expertise in one of the most critical parts of the eCommerce ecosystem.
Required Skills
ecom stakeholder management fintech payment aggregator AI
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Payment Reconciliationprocess documentationoperating systemSettlementsDigital PaymentsPayment GatewaysPayment ProcessingFintechE-commerceoperationsFinancial ServicesBusiness OperationsArtificial IntelligenceCommunication And Interpersonal Skills
About GoKwik
GoKwik
Software Product
75
employees
2020
6 years old
Delhi,NCT
India
₹20.7L PA avg
Avg at GoKwik
About
GoKwik is a data technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel.
Industries
Software ProductEmerging Technologies
Employee ratings
10 reviews
2.7/ 5
Culture
2.4
Career growth
2.1
Work-life
2.3
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