Associate - Business Applications Support

Chirec International School

Chirec International is a leading K-12 school located in Hyderabad, India offering International Baccalaureate Diploma Programme (IBDP), Cambridge International Examinations (CIE) and Central Board of Secondary Education (CBSE). CHIREC was founded in 1989 by Founder-Director, Ratna Reddy as a summer camp that offered programmes in fine arts, performing arts, computers, indoor and outdoor sports. Today, CHIREC is one of the premier educational institutions in the country for excellence in academics and co-curricular activities. CHIREC s mission is to nurture the innate potential of its students to enable them to excel in whatever they choose. The school helps students to grow and evolve into open-minded, ethical and caring individuals who are focused and encouraged to set goals, attain them and exceed expectations. As a valued member of the Cognita global group, and recognized by respected educational bodies like the Council of International Schools (CIS) and the IB Organization, CHIREC International School is known for its exceptional quality of education.

Senior System Administrator

Senior System Administrator will be involved in managing on-prem and cloud infrastructure, ensuring system uptime, security, user management, and supporting daily IT operations.

What you will be doing

• Manage and monitor Windows Servers, AD, Azure Cloud VMs, FTP, and Virtual Machines.
• Handle user account access management in AD/Azure AD.
• Perform OS installation, configuration, patching, and performance monitoring.
• Implement security measures, antivirus, and backup recovery operations.
• Provide L1/L2 technical support for hardware, software, and login issues.
• Support Intune/Endpoint policies and Office 365 administration.
• Maintain system documentation and assist during audits.
• Coordinate with Network Administrator on network-related tasks.

Qualifications

• Bachelor's degree in computer science, Information Technology, or equivalent.
• 4-6 years of experience in IT system administration.

Requirements

• Hands-on experience in Windows Server, Active Directory, Azure Cloud, and Cyber Security framework Implementation and Server Administration
• Azure Cloud Services Azure AD
• Virtualization (VMware/Hyper-V)
• Backup tools, monitoring tools, and endpoint security solutions
• TCP/IP networking, DNS, DHCP, VPN, and firewall concepts.
• Running vulnerability scans to identify weak points.
• Applying patches quickly to prevent exploitation.
• Setting up logging and monitoring tools (SIEM systems).
• Creating a clear incident response plan for breaches or ransomware attacks.

Nice-to-Have Certifications

• CCNA
• Cybersecurity Certification
• AZ-104 (Azure Administrator)
• MS-102 (Microsoft 365 Administrator)

Business Applications Support

Business Applications Support role overview: To provide operational support for business applications, assist in implementation and enhancement projects, coordinate with vendors, support end users, maintain application documentation, and ensure smooth application operations across the organization.

What you will be doing

• Application Support Administration
• User Management
• Create, modify and deactivate user accounts.
• Manage roles and permissions.
• Maintain access control records.
• Support password and access-related requests.
• Application Support
• Provide Level 1 and Level 2 support.
• Troubleshoot application issues.
• Resolve user tickets within SLA timelines.
• Escalate complex issues to vendors.
• System Monitoring
• Monitor application availability.
• Track application performance issues.
• Verify scheduled jobs and integrations.
• Monitor data synchronization failures.
• 2. Business Application Management
• ERP
• LMS
• CRM
• Parent Portal
• Microsoft 365 Applications
• Workflow Automation Platforms
• Maintain application master data.
• Configure system settings.
• Support business process changes.
• Coordinate annual application reviews.
• 3. Application Implementation Projects
• Project Support
• Gather user requirements.
• Document business processes.
• Conduct fit-gap analysis.
• Prepare implementation documentation.
• Coordinate project meetings.
• User Acceptance Testing (UAT)
• Prepare test scenarios.
• Execute test cases.
• Record defects.
• Verify fixes.
• Obtain user sign-off.
• Go-Live Support
• Conduct readiness checks.
• Assist during rollouts.
• Support end users after deployment.
• Track post-implementation issues.
• 4. Documentation Knowledge Management
• Documentation
• Maintain:
• SOPs
• User Guides
• Configuration Documents
• Application Inventory
• Workflow Documents
• Change Logs
• Training Materials
• Knowledge Base
• Maintain troubleshooting guides.
• Update help documents.
• 5. Training User Adoption
• User Training
• Conduct end-user training.
• Support induction programs.
• Conduct refresher sessions.
• Assist users in adopting new features.
• Collect user feedback.
• Suggest process improvements.
• 6. Reporting Data Support
• Operational Reporting
• Generate system reports.
• Validate report accuracy.
• Assist departments with report requirements.
• Data Management
• Import and export data.
• Assist in data cleanup activities.
• Support data migration activities.
• Verify data quality after migration.

Qualifications

• 4-6 years of experience in Business Applications Support.