Associate Business Analyst (SRA)

PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe's products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Position Overview: We are looking for an Associate SRA (Business Analyst) to drive Success Rate (SR) analysis across our payment ecosystem. This role will focus on analyzing, and optimizing transaction success rates across merchants, platforms, and categories, identifying patterns, and collaborating with cross-functional teams to enhance payment performance.

Key Responsibilities:

• Analyze Transaction Data: Track and assess payment success rates across different channels, banks, issuers, and payment methods.
• Merchant-Level SR Analysis: Identify trends, bottlenecks, and improvement opportunities specific to each merchant.
• Platform-Specific SR Analysis: Monitor and optimize success rates across web, mobile apps, and third-party integrations.
• Category-Wise SR Analysis: Evaluate payment performance across different industry categories (e.g., e-commerce, travel, subscription-based platforms).
• Identify Bottlenecks: Investigate failures, latency issues, and drop-offs affecting transaction success.
• Monitor Key Metrics: Define and track success rate KPIs, benchmark against industry standards, and ensure continuous improvements.
• Root Cause Analysis (RCA): Work with engineering, banking, and product teams to resolve payment failures at the root level.
• Data-Driven Insights: Generate reports, dashboards, and alerts to monitor trends and flag anomalies.
• Stakeholder Collaboration: Work closely with merchants, banks, PSPs, and internal teams to drive resolution for success rate dips.
• Process Optimization: Recommend and implement strategies to enhance transaction reliability and efficiency.
  
  

Qualifications

• 0.5+ years of overall experience in Business Analysis
• Strong skills in SQL, Excel, and BI tools (Tableau, Looker, Power BI, etc.).
• Strong understanding of financial products, regulatory requirements, and emerging technologies in fintech.
• Proven track record of analyzing complex issues, deriving insights, and driving solutions.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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