ASSOCIATE BUSINESS ANALYST - Azure AD

Ability to take inbound client phone calls from the call center and work with these end users to resolve issues.

Utilize ITIL best practices

High-level knowledge of supporting/managing desktop operating systems, including Windows and Mac

Ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams 

Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP

knowledge of Backup Solutions

Basic understanding of core network components

US voice support experience /SD with experience support in windows technologies (Active Directory, Azure,Office 365,Intune, Application support, SOP based support), Tools such as Servicenow, Any Monitoring tools like Dynatrace