Associate - Azure

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Are you passionate about helping customers solve real-world cloud challenges and deliver exceptional support experiences?

Do you enjoy troubleshooting Microsoft Azure environments while developing your cloud expertise?

Are you looking for an opportunity to work with cutting-edge cloud technologies alongside a global team of cloud professionals?

At SoftwareOne, we help organizations maximize the value of their cloud investments through expert managed services and technical support. We are looking for an Associate Consultant – Azure Managed Services to provide first-line technical support across Microsoft Azure environments while delivering exceptional customer service and contributing to operational excellence.

As an Associate Consultant, you will be responsible for supporting Microsoft Azure environments, managing incidents and service requests, and ensuring customer expectations and service level agreements are met. Working closely with senior consultants and technical specialists, you will troubleshoot cloud infrastructure issues, support Azure administration activities, and contribute to knowledge sharing and continuous improvement initiatives.

Key responsibilities:

• Providing Level 1 technical support for Microsoft Azure cloud environments and managed services customers.
• Managing incidents, service requests, and customer inquiries in line with agreed service levels and operational standards.
• Performing initial troubleshooting across Azure virtual machines, storage accounts, quotas, reservations, and platform services.
• Supporting Azure administration activities including user management, monitoring, network security group validation, and platform governance tasks.
• Escalating complex issues to senior consultants and collaborating with internal teams to ensure timely resolution.
• Creating and maintaining knowledge articles, technical documentation, and service improvement recommendations to enhance customer support operations.

• Experience supporting and administering Microsoft Azure environments in a customer-facing or technical support role.
• Knowledge of Azure infrastructure services including Virtual Machines, Storage, Monitoring, Networking, and platform administration.
• Understanding of Microsoft Entra ID, user management, identity services, and cloud security concepts.
• Strong troubleshooting and analytical skills with the ability to investigate and resolve technical issues efficiently.
• Excellent verbal and written communication skills with a customer-focused approach.
• Ability to work effectively in a collaborative and multicultural team environment while demonstrating a commitment to continuous learning.