Associate Analyst

Role & responsibilities

• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
• Contribute to an error free process by adhering to process policies & procedures.
• Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
• Contribute to the success of the site through collaboration.
• Deal with complex enquiries and manage complaints within your delegation.
• Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.

Preferred candidate profile

• 1- 4 Years of Relevant experience in Support and Banking domain.
• Flexible working in 24/7 rotational shifts.
• Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
• Use your knowledge of the Banks products and services to attend to the customers identified financial needs gained through ongoing training.
• Achieve customer service excellence by understanding and practicing the Banks customer service standards.

Education: Bachelor’s degree in Business Management/ Business Administration/ Computer Applications & Commerce.