Associate Analyst Delivery Management
Unisys · Bengaluru · onsite · Posted 52d ago
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About this role
Key Responsibilities/Outcomes
What success looks like in this role:
Education & Certifications – Bachelor's in Commerce, Bachelor's in Business Mgmt, Bachelor's in Mathematics, Bachelor's in Statistics, Bachelor's in Engineering. and 0-2 years relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
What success looks like in this role:
- Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end.
- Knowledge Enhancement
- Focus on improvement areas by client for all FSR (WFM) metrics
- Effective Coordination within all stakeholders
- Initiatives that would improve the process/metrics for an account/Region
- Certification/Knowledge in Work Force management tools Aspect / IEX / Genesys and exposure to telephony system CMS / Avaya / Genesys and Six Sigma Trained would be preferred.
- Must require end to end FSR (WFM) operation experience, strong capacity planning experience, solution development, design and implementation.
- Strong exposure to building Long, Medium and Short Range forecast.
- Capable of predicting and reviewing trends based on historical information.
- Strong knowledge on FTE and budget building.
- Proactively provide workforce management and capacity planning analysis of procedures and/or structure and make recommendations for improvement, including recruiting requirements, long term planning, forecasting to ensure maximum effectiveness and efficiency.
- Experience with the Service Delivery process and have worked in Virtual environment. Sound understanding of Metrics and key performance drivers, Proven experience or knowledge in using practices, processes & technology tools in Service Delivery environments
- Need to have Advanced Excel & Macro experience
- Keeping in regular touch with operations/client on forecasts and Service Level performance and highlighting any deviations wherever applicable.
- Ensuring the accuracy and timeliness of client reporting
- Eye for detail, ability to spot trends in data, deviations etc.
- Strong People Management & Communication Skills
Education & Certifications – Bachelor's in Commerce, Bachelor's in Business Mgmt, Bachelor's in Mathematics, Bachelor's in Statistics, Bachelor's in Engineering. and 0-2 years relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Sourced from foundit
Skills
Advanced Excel MacroAspect IEXtelephony system CMSsix sigmaavayaWorkforce Management toolsGenesys
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware