Associate - Admissions & Financial Aid

Associate - Process - AFA

Job Title: Associate

Function: AFA Ops

Reports to position: Manager

Location: Hyderabad

Band: A4

Job Purpose

Support end-to-end admissions and financial aid operations for Advanced Management Programmes (AMPs), ensuring accurate execution of admissions processes, excellent candidate experience, timely coordination with stakeholders, and compliance with institutional policies.

Job Outline

• Manage admissions operations from application through enrolment.
• Responsible for the tasks related to prospective student's application evaluation, including verification of the application for accuracy and completeness, verification of academic scores, work experience and updating the data related to these activities in the proprietary work tools within the timelines.
• Adept in learning processes and proprietary data tools for impeccable execution of admissions process related tasks.
• Responsible for ensuring superior customer experience, while meticulously handling customer enquiries through emails & calls. Coordinate with candidates, faculty, internal teams and external partners.
• Assist in data analysis and preparation of reports. Maintain accurate records in Salesforce, SAP and other systems.
• Provide support for Admissions-related events, including interviews, infosessions.
• Incorporate feedback from managers, programme leads, peers, competition, and adopt global best practices to add value to the process, business unit and organization
• Reports daily and weekly work completed and in-queue, lending complete visibility to the reporting manager
• Ensure adherence to timelines, data accuracy and service standards.

SKILLS AND QUALIFICATIONS

Knowledge: Qualification - Bachelor's Degree (Preferably STEM)

Skills:

Technical:

Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, data analysis) and PowerPoint.

Experience working with CRM systems (Salesforce preferred) and ERP systems (SAP preferred).

Behavioural:

• Excellent written and verbal communication skills.
• Strong coordination and stakeholder management abilities.
• High attention to detail and accuracy.
• Strong analytical and problem-solving skills, data analysis and preparation of reports.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-centric approach with a high level of professionalism.
• Ownership, accountability, and a collaborative mindset.

Experience:

2-6 years; Ideally working with operations/process/admissions

Any Other Significant Input

ISB is an Equal Opportunity Employer (EEO), and in general our work schedules are structured to give every employee a good work-life balance. At a times as per the business needs each of us are expected to stretch our limits and pitch in on weekends during the peak of admissions. A compensatory off can be taken though in lieu of working on an off-day or a holiday, as per the extant HR policy of the organization.

S.No. - Key Responsibilities - % Time Spent

1. Responsible for verification of application for accuracy and completeness, verification of Academic scores, and updating in portal for applicants and admits - 30%
2. Best-in-class response and query resolution Responsible for ensuring superior admission experience, while meticulously handling enquiries/queries through emails/application tools & calls (Query resolution) -15%
3. Seamless execution of admission interviews including Interview scheduling, coordination & support - 30%
4. Support the Enrolment process and background verification. Prepare and share timely reports by analyzing the data. Collaborate within Admissions and other associate departments - 15%
5. Meet Enrolment Targets for all academic programmes - 10%