Associate Account Manager

Role & responsibilities

• Serve as the primary point of contact for assigned client accounts and manage day-to-day communication.
• Build and maintain strong relationships with client stakeholders.
• Understand client business goals, priorities, and expectations.
• Coordinate with engineering, design, QA, and delivery teams to ensure smooth project execution.
• Track project timelines, deliverables, and progress to ensure alignment with client expectations.
• Identify and proactively resolve risks, issues, or blockers during project delivery.
• Conduct regular client meetings, reviews, and status updates.
• Prepare reports, presentations, and project documentation for stakeholders.
• Identify opportunities for account expansion, upselling, and cross-selling services.
• Use AI and productivity tools to support client research, reporting, and documentation.

Preferred candidate profile

• Strong verbal and written communication skills.
• Client relationship and stakeholder management
• Understanding of Software Development Lifecycle (SDLC)
• Strong coordination and problem-solving skills.
• Ability to manage multiple priorities and timelines.
• Experience working with cross-functional teams.
• Comfortable working in fast-paced client-facing environments.
• Basic understanding of digital technologies such as Web, Mobile, and Cloud.
• Familiarity with collaboration tools like Jira, Slack, Notion, or similar platforms.
• Awareness of AI productivity tools such as ChatGPT or similar platforms.